Privacy Policy

Overview

This Privacy Policy explains how FinCrime Dojo handles personal data when you visit our websites, create an account, use our learning platform, interact with support, or engage with our enterprise services.

We process personal data to operate the platform, secure accounts, provide training, improve learner experiences, communicate with users, and meet legal, tax, accounting, security, and compliance obligations.

Data We Collect

We may collect account information such as name, email address, password credentials, authentication method, organization, role, learning preferences, support messages, and communications.

We may collect platform usage information such as login events, course progress, case attempts, assessment results, certificate status, device identifiers, browser type, approximate location derived from IP address, and security telemetry.

Payment and billing data may be processed by payment, invoicing, or accounting providers. FinCrime Dojo does not ask users to send payment card details by email or support chat.

How We Use Data

We use personal data to provide and administer accounts, deliver AML, KYC, sanctions, transaction monitoring, and financial crime learning experiences, issue certificates, provide support, and communicate service updates.

We also use data to prevent abuse, detect suspicious activity, maintain audit logs, troubleshoot service issues, improve content quality, analyze aggregate usage, and comply with lawful requests or obligations.

Sharing and Disclosure

We share personal data only where needed to operate the service, such as with hosting, analytics, authentication, email, support, payment, security, and professional service providers subject to appropriate confidentiality or data-processing obligations.

For enterprise customers, learner progress and account information may be shared with authorized administrators for the relevant team, bank, fintech, training cohort, or organization.

We may disclose information if required by law, to protect rights and safety, to investigate abuse, or in connection with a merger, acquisition, financing, or business transfer.

Retention

We retain personal data for as long as needed to provide the service, maintain account records, preserve certificates and audit trails, resolve disputes, meet legal obligations, and enforce our agreements.

When data is no longer needed, we delete, anonymize, or archive it according to operational, legal, and security requirements.

Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal data. You may also have rights to withdraw consent where processing is based on consent.

To exercise privacy rights, contact privacy@fincrimedojo.com. We may need to verify your identity before responding.

International Transfers

FinCrime Dojo may process data in countries where we, our affiliates, or service providers operate. Where required, we use appropriate safeguards for cross-border transfers.

Contact

For privacy questions or data-rights requests, contact privacy@fincrimedojo.com. For account support, contact support@fincrimedojo.com.